Privacy Policy
This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights and how the law safeguards your information.
We utilise your personal data to provide and enhance our Service. By using the Service, you consent to the collection and use of information as described in this Privacy Policy.
Definitions and Interpretation
Definitions
In this Privacy Policy:
- Account refers to a unique account created for accessing our Service or specific parts of it.
- Affiliate means any entity that controls, is controlled by, or is under common control with another party. Control refers to owning 50% or more of the shares or voting rights.
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Disability Service Melbourne, located at 39 Rogers St, Pakenham, Victoria 3810.
- Cookies are small files placed on your device by a website, tracking your browsing history among other uses.
- Country refers to Victoria, Australia.
- Device includes any device capable of accessing the Service, such as a computer, smartphone, or tablet.
- Personal Data is any information that identifies or can identify an individual.
- Service refers to our website.
- Service Provider means any individual or organisation processing data on behalf of the Company. This includes third-party companies or individuals who assist with providing, managing, or analysing the Service.
- Usage Data refers to automatically collected data from the Service, such as IP address, browser type, and page visit details.
- Website refers to Disability Service Melbourne, available at www.dsm.com.au.
- You refer to the individual using the Service or the legal entity on whose behalf the individual is accessing the Service.
Data Collection and Use
Types of Data Collected
- Personal Data: While using our Service, we may ask for personal information such as:
- Email address
- First and last name
- Phone number
- Address, state, province, ZIP/postal code, city
- Usage Data: Collected automatically and includes details such as your device’s IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
- Tracking Technologies and Cookies: We use cookies and similar technologies (e.g., web beacons) to track activity on our Service and enhance it. Cookies can be session-based or persistent, and they help with functionality, user preferences, and overall service performance.
Use of Your Personal Data
We use your data for:
- Providing and maintaining the Service
- Managing your account and registration
- Performing contracts and providing updates or information about the Service
- Sending news, offers, and similar communications (unless opted out)
- Handling requests and business transfers
- Conducting data analysis to improve our Service
We may share your information in the following situations:
- With Service Providers
- During business transfers
- With Affiliates
- With business partners
- When interacting publicly
- With your consent
Data Retention
We retain your data as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and improve our Service. Usage Data is kept for a shorter duration unless used for security, functionality improvements, or legal compliance.
Data Transfer
Your information may be transferred and maintained on servers outside your jurisdiction. By using our Service, you consent to this transfer and acknowledge that we will take reasonable measures to ensure data security.
Deleting Your Data
You have the right to request deletion of your personal data. You can manage your information through your account settings or by contacting us directly. Note that we may need to retain certain information to comply with legal requirements.
Disclosure of Data
We may disclose your personal data in business transactions, legal requirements, and to protect the Company’s rights or safety.
Data Security
While we strive to protect your data using commercially acceptable methods, no method is 100% secure. We cannot guarantee absolute security.
Links to Other Sites
Our Service may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.
Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date. You will be notified of significant changes via email or through a notice on our Service.
Contact Us
For questions about this Privacy Policy, please contact us:
- Email: info@eternalcareservices.com.au
- Phone: 0435 551 003